Frequently Asked Questions
Everything you need to know about finding your perfect look.
How do I determine my correct size?
Since formal wear sizing varies by designer, we recommend checking the specific size chart located on each product page. Use a soft measuring tape for your bust, waist, and hips to ensure the most accurate fit.
What is your return policy for formal dresses?
We accept returns on unworn items with original tags attached within 14 days of delivery. Please note that certain clearance items and intimate apparel are final sale and cannot be returned.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your dress for an upcoming event.
Do you offer alterations?
We do not provide in-house alterations. We recommend contacting a local professional tailor to help you achieve the perfect custom fit for your formal gown.
Are the colors shown on the website accurate?
We strive to display our products as accurately as possible. However, due to different monitor settings and lighting conditions, the actual color of the dress may vary slightly from what you see on your screen.
Can I track my order once it has shipped?
Yes, once your order is processed and shipped, you will receive a confirmation email containing a tracking number to monitor your package's progress.